IF THE WEBCAM IMAGE DOES NOT PULL UP UPON CLICKING PREVIEW:ġ) Plug the webcam into your computer. If you see an image here then your webcam will be working properly. Click on the Preview button to bring up the capturing image from your webcam. If it is still not working at this point in time, please contact us at should see your webcam as an option in the dropdown menu next to the Preview button. Please test the remote once you are in this test meeting and it should work. Please open a Zoom Test Meeting ( ) as Zoom caps the resolution of videos to 1080p (the digital magnification feature does not work if the cameras are displaying a higher resolution video). Please check the picture here for verification.ģ.) If the privacy cover is correctly installed and the remote is sending out signals, but the functionality of the remote is still questionable, then the last common issue is the resolution of the video playback. For the N940P model, please ensure that the privacy cover is opening to the left of the webcam so that the IR sensor is not blocked. If it still does not show any lights, please contact us at If the remote is sending out signals but the webcam is still not correctly functioning with the remote, the IR sensor may be blocked. Please attempt to insert new batteries and attempt the test again or move to step 2. If it does not show any lights, the remote may be defective or require new batteries. If you can see a light coming from the end of the remote in the video playback, then the remote is sending out signals and should be working. Please attempt the fixes below or click the links for some video walkthroughs for the remotes:ġ.) Open the webcam in any appropriate software (Zoom Test Meeting, Camera App for Windows, Photo Booth for Mac, etc.) and point the remote at the webcam. There are a few different issues that could be preventing the remote from working with your webcam properly.
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